Working together

Over the past seven years GENeco Organic Waste News has reported on the many customer service improvements that we trust, have made our business better for your business.

A deliberate strategy of listening to and acting upon customer feedback has been the driver for improving the service in what is a constantly changing waste management environment.

The programme of working with our customers has led to changes such as:

• more convenient opening hours
• zero price increases in difficult trading years
• improved driver facilities at the treatment centres
• the availability of permanently attached discharge pipes at all the treatment centres
• quicker turnaround times
• additional treatment centres

to name but a few of the many 'feedback' improvements.

Rachel Creed, GENeco Organic Waste manager commented: 'Working together is not just about us improving services, it's a two way commitment. We expect certain standards of operation, courtesy and involvement from customers using our facilities.

Drivers must be fully trained on the operations of their vehicles and those vehicles should be regularly serviced and fit for purpose.

Equally we look for, and appreciate, drivers telling us the way it really is  so that if it needs changing, and if we can make those changes - we will.'

Rachel continued: 'Occasionally things can and do go wrong, and if a customer does have any cause to make a complaint I promise to investigate the circumstances and resolve the issue as quickly as possible.'

Organic Waste news - Autumn 2011